customer service

All it takes is the purchase of your first home and working with a terrific real estate agent to want to pursue a career in the real estate industry. That’s exactly the case for Kelly Adams, the newest agent to join the Minden office for Coldwell Banker Select Real Estate.

Kirsten McElveney has been in the customer service realm for over 20 years, and now she joins a franchise that prides itself in great customer service. Kirsten joined Coldwell Banker Select Real Estate in Reno and she is excited to continue her career customer service, this time in the real estate world. Kirsten has an eye for property and how it can apply to her clients in the most positive way. She approaches every one of her clients with respect and integrity, and wants all of her customers to enjoy the real estate process, not be overwhelmed by it.

Reno native all his life, Tom McDonald will bring his wealth of knowledge in the area to Coldwell Banker Select Real Estate. As a UNR alumni, Tom brings a rich background in customer service and a passion of the area to an industry that thrives on client satisfaction.

A Carson City woman was arrested and faces a felony fraud charge after confessing to stealing her sister's Sally Mae student loan money after the two had gotten into an argument.

Mariena Acosta, 28, was booked into Carson City Jail on Oct. 4. She told authorities that she altered documents in order for a $2,326 check meant for her sister to go into a separate bank account. After the check was deposited, she went ahead and spent the money.

Reports of utility scammers continue to surface, with NV Energy being the latest to alert customers about individuals trying to get credit card information.

NV Energy spokeswoman Faye Andersen said the company has learned about phone callers identifying themselves as employees of the company and threatening disconnection of service if a credit card payment or cash transfer isn't immediately made over the phone.

Enrollment at both rural campuses of Western Nevada College has increased this fall, after six years of state budget cuts that drastically reduced programs and available classes.

Full-time equivalent enrollment, which measures the number of credits a student takes and is a key factor in determining state funding levels, rose 4 percent at the Fallon campus to 415 and 3 percent at the Douglas campus to 371. At the Carson City campus, full-time equivalent headcount rose by 2 percent, indicating that individual students are enrolling in more credits.

Bruce is back. Bruce Jabbour returns to Carson Station Hotel & Casino, 900 S. Carson Street, as General Manager of the Carson City property.

Loyal guests know Jabbour as part of the management team that took over hotel and casino operations at Carson Station when it was purchased by Las Vegas based 777 Gaming two years ago.

“It feels like coming home,” said Jabbour. “I love seeing familiar faces and meeting new guests who are enjoying all that Carson Station has to offer. This is an exciting time for this property and I am thrilled to be part of the team again.”

Management changes have been made at the Carson City animal facility, city officials confirmed Thursday. Gail Radtke, who served as the animal services manager, is no longer with the city.

Bob Elliott, who is the current Environmental Health Inspector with Carson City Health and Human Services, will be the interim manager. A permanent replacement will be done in a search.

Sherry Duncan of Carson City holds a sign Friday in front of the Carson City Animal Services on Butti Way. She and others were demonstrating against practices at the shelter after a pet dog was recently euthanized when the owner said she couldn't pay the fees on time.

The shelter said it was within its rights, but should have allowed the woman, Jeraldine Archuleta, additional time needed to come up with the money.

Carson City Animal Services will be closed for adoptions three days starting Tuesday, August 6 to Thursday, August 8 for intensive workforce development training in customer service, ethical decision making and best practices to better serve our customers.

A Carson City man was jailed early Tuesday morning following a domestic battery in which he allegedly prevented the victim from reporting the crime.

Amalio Pedro Montanes, 25, was arrested in the 3300 block of Pontius Place at 1:26 a.m. According to the arrest report, officers responded to the residence on a welfare check after dispatch received a call from a woman who gave an address and then disconnected.

Upon arrival officers met with the victim who stated she was upset with her boyfriend, identified a Montanes. The victim said he had come home drunk and wanted him to leave.

The drought experienced this spring and summer has prompted the U.S. Small Business Administration to offer low-interest federal disaster loans to small, non-farm businesses in Carson City, Lyon County as well as Storey and Washoe counties.

These loans that must be applied for would offset economic losses because of reduced revenues caused by the drought experienced from May 20 to July 14, 2013, said Alfred E. Judd, director of SBA’s Disaster Field Operations Center ‑ West.

Bank of the West today announced that Lawrance Evans has joined Bank of the West as a vice president and branch manager in Carson City.

In this role, Evans is responsible for the overall operations, customer service, performance and profitability of the branch, as well as community outreach activities. He’ll be based at the Bank of the West branch located at 2976 N. Carson Street.

CARSON CITY — In early July Agriculture Secretary Tom Vilsack announced that USDA is accepting applications for grants to provide access to education, training and healthcare resources in rural areas. Up to $17.5 million is available through the Department’s Distance Learning and Telemedicine (DLT) Grant Program, with individual awards up to $500,000.

If you are a family-owned, small business, what does it take to survive and thrive in the “new economy?” Reno resident Cherie Humphreys has some insight. As the founder, owner and operator of Answerwest, a boutique answering service/call center based out of Reno, Nevada, her company has survived and thrived despite constantly changing technologies and stiff competition from the larger global economy.

Time is running out for you to submit your photo or photos for the “Carson Memories” contest. The deadline is Friday, March 22, 2013. Photos selected will become part of an historic mural exhibit on display at the Carson Nugget. The mural is being painted by renown Gardnerville artist, Beverly Caputo.

The three top submissions selected will win prizes; 1st is $500; 2nd is an iPad; 3rd is a Kindle Fire.

Your favorite Carson City area memory could become a part of an historic mural being painted at the Carson Nugget by renown Gardnerville artist, Beverly Caputo.

The mural already features special Carson City landmarks, people and events and there is room for 15 additions. So, the Carson Nugget is looking for photographs that depict memorable Carson moments – dating anytime from
pre-1900 to present day – to add to the mural. The mural is located outside the banquet rooms and will be seen by thousands of people each year.

Your favorite Carson memory could become a part of an historic mural being painted at the Carson Nugget by renown Gardnerville artist, Beverly Caputo.

The mural already features special Carson City landmarks, people and events and there is room for 15 additions. So, the Carson Nugget is looking for photographs that depict memorable Carson moments – dating anytime from
pre-1900 to present day – to add to the mural. The mural is located outside the banquet rooms and will be seen by thousands of people each year.

Southwest Gas is warning customers about a number of individuals who have posed themselves as utility employees in the Carson City area.

In a news release the utility noted that employees always wear a company uniform, display Southwest Gas identification cards, usually only come to a home and enter when service is requested at the customers request and identify themselves and the purpose of their visit.

This is a letter I sent out to Gov. Sandoval, and multiple other State Representatives. I felt that the general public should know what our prison system is doing to multiple small business owners in Carson City and Nevada. I would be very pleased if someone would bring this to light and show what our tax dollars are doing in this economy. There was a big story about this in Vegas with another company ... but this is also happening in our own backyard.

Dear Governor Sandoval,

NV Energy has learned that a person(s) identifying themselves as employees of the company are calling customers threatening to disconnect power if a credit card payment or cash transfer is not made over the phone immediately. NV Energy does not call customers and solicit payments. If customers receive a call asking for a payment, they should refuse and call local law enforcement official or NV Energy if they have additional questions.

It was a happy, hearty Thanksgiving in Carson City for hundreds of Carson Nugget guests who arrived for the 58th annual free community dinner. Volunteers by the dozens served everyone who walked in the door — from young families to senior citizens and all ages in between.

The Foundation for the Betterment of Carson City Parks and Recreation will be presenting awards to its 2012 recipients of its Special Recognition Awards in a brief ceremony on Monday, Nov. 7, at 3:00 p.m. at the monument at the entrance to the Pony Express Pavilion in Mills Park. The public is invited to attend this free event.

The awards will be presented in the following categories:

Volunteer of the Years - Greg Davis - True leader in youth sports in general and YSA and youth soccer specifically.

Every decision you make in life has consequences. It's like a car with only two speeds: forward and reverse. It will either lead you to your goals, or away from them. So you need to make certain that every decision you make, is taking you in the direction you want to be headed.

Here's a Case Study on a company who made all the right decisions as to how to best reach their business goal, successfully and profitably. Decisions on things like people and expertise. They achieved it partnering with O'Neil.

The Technology User: Offsite Data Depot LLC

CARSON CITY – Gov. Brian Sandoval today announced he has appointed Bruce Breslow as director of the Department of Business and Industry, effective November 12. Breslow is currently Director of the Department of Motor Vehicles.

Sale of the 564-acre Genoa Lakes Golf Resort to Mazz Golf Management Co. is currently in escrow with closing expected in mid-October, the principals of the deal announced in a news release.

NV Energy warned on Thursday of another scam designed to obtain credit card numbers and money transfers from unsuspecting customers. The company has learned that imposters are calling customers demanding payments and threatening to turn off power.
Company spokesman Karl Walquist said NV Energy does not call customers about utility payments, regardless if they owe money. The company does not solicit credit card or other payments over the phone. Customers whose accounts are in arrears are notified through the U.S. Postal Service that payment is due.

Nestled against the beautiful Sierra Nevada Mountains in northwest Carson City… our scenic 18-hole championship layout offers "two courses in one". Big views of the Carson Valley to the east are yours to behold as you wind your way up the front nine to the highest holes at 6 and 7. The back nine offers level terrain that has you looking directly west towards the Sierra Nevadas that separate Silver Oak from the shores of Lake Tahoe by just 9 miles.

Location

Carson City Sheriff's deputies made the following felony or gross misdemeanor arrests over Memorial Day Weekend:

• Joaquin Paul Gabriel Jr., 29, an electrician from San Jose, Calif., at 10:30 p.m. Friday. Gabriel was arrested for possession of a controlled substance (cocaine), as well as misdemeanor allegations of possession of less than one ounce of marijuana and possession of drug paraphernalia. Bail has been set at $4,100 plus administrative fees.

Consumers wishing to contact the Public Utilities Commission of Nevada Consumer Division will find a more convenient process in 2012. The Consumer Division responds to consumer questions, concerns and complaints regarding utilities the PUCN regulates. Consumer Division staff is now available to handle telephone calls from 7:30 a.m. to 5:30 p.m. weekdays. Regular office hours remain 8 a.m. to 5 p.m.