Carson Tahoe Transitional Rehabilitation Center receives 2024 Customer Experience Award from Pinnacle Quality Insight
Submitted by Jeff Munson on Tue, 03/05/2024 - 12:58pm
Prestige Care, an industry leader in senior living, skilled nursing and rehabilitation care, is pleased to recognize Carson Tahoe Transitional Rehabilitation Center in Carson City for receiving a 2024 Customer Experience Award from Pinnacle Quality Insight.
Pinnacle Quality Insight helps senior care providers gain insight into customer satisfaction by conducting surveys with skilled nursing patients and their families. Pinnacle’s Customer Experience Award is based on feedback shared during thousands of monthly surveys and aims to ensure that every patient receives exceptional assistance from their provider.
Qualifying for the Pinnacle Customer Experience Award signifies that Carson Tahoe Transitional Rehabilitation Center has consistently ranked within the top 15% of care providers across the nation over the past 12 months.
“We continually strive to create an exceptional experience for our patients and their families, whether they are here for a short stay or long-term care,” said Mike Ball, administrator of Carson Tahoe Transitional Rehabilitation Center. “We’re humbled by this recognition and could not have earned this award without our team members and their unwavering commitment to providing the best care possible.”
Throughout 2023, Carson Tahoe Transitional Rehabilitation Center engaged patients and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. Prestige Care used this feedback to drive continuous improvement in their care.
Carson Tahoe Transitional Rehabilitation Center is dedicated to helping patients return to active, independent lifestyles by offering specialized short-term rehabilitation and long-term skilled nursing care. Prestige’s skilled care professionals provide ongoing, comprehensive care that enables their patients to recover and prevent future complications through education and enhanced well-being.
For more information on Prestige Care and Prestige Skilled Nursing centers, visit www.prestigecare.com.
Prestige Care and Prestige Senior Living operate a family of more than 80 senior communities throughout the western United States. Prestige Care provides a comprehensive senior service experience, offering assisted living, independent living, memory care, skilled nursing and rehabilitation. The company holds firm to a set of core values — respect, integrity, commitment and trust – that guide every aspect of its mission to personally touch lives every day. For more information on Prestige, visit its website at www.prestigecare.com.
