Letter to the Editor: A reminder that restaurant management reflects the business
Recently, I was subjected to poor management at a new local restaurant in Carson City. We have all experienced poor management within our work careers and thought a friendly reminder should be sent out this Holiday Season.
The manager and the serving employees are the face of the business to their clients that patronize the food establishment. Management can make or break a business.
A manager should show respect to all of their employees regardless of their age. Strong leadership is vital and customer’s pick-up on a well run business.
A manager in the service industry should demonstrate patience, strong interpersonal skills, be a leader that can be approached by all employees and have above average communication skills.
Successful members of the Hospitality Industry should work well with all staff and demonstrate a team member mentality.
No matter how tasty your menu is portrayed, customers will not return if they have a bad experience with your service or they overhear you brandishing your employees.
Carson City is still a small town and residents here know one another and listen when they hear of a business treating its employees poorly.
One bad experience is repeated to friends, family and coworkers 10 times compared to a good experience that may only be repeated to others twice.
Happy Holidays and I wish success to all the new restaurants in town.