NV Energy reminds customers to be vigilant of utility scams as part of awareness day campaign
Submitted by Jeff Munson on Wed, 11/17/2021 - 10:58am
November 17 is Utility Scam Awareness Day, a day to educate customers of common utility scams and heading into the holidays, it's important to remember that NV Energy does not call or email customers to demand immediate payment for any reason.
Customers who may be at risk of having their power disconnected because of nonpayment will receive a 10-day notice on their NV Energy bill and a 48-hour notice via U.S. Mail. NV Energy does not accept payments via Zelle, Venmo, MoneyPak or Bitcoin, and never asks for payment through a QR or bar code. The company will also never ask for your credit card information over the phone.
Common utility scams include threatening immediate disconnection and demanding immediate payment via phone or door knocking imposters. If you find yourself in either situation, remember to slow down and take your time, scammers pressure customers to act fast.
If customers receive a call demanding an immediate payment and threatening disconnection, they should refuse and call local law enforcement or NV Energy if they have additional questions. Customers can call NV Energy's 24/7 customer service department in northern Nevada at 775-834-4444 and in southern Nevada at 702-402-5555.
Door-to-door imposters pose as utility workers to gain entry or access. An NV Energy representative will never come to your home offering an unscheduled service. For other services, a technician may knock on your door to alert you of their presence before making repairs or installing equipment but will not need to enter your home. We never request or receive payment in the field.
Additionally, NV Energy requires field employees and contractors to always wear identification badges and are happy to present their badge and employee number when contacting customers in the field. Employees are never authorized to receive payment in the field.
Click here for more tips and reminders on how to protect yourself from scams.
