DMV offices in Carson City, statewide open with phased-in limited service

The Nevada Department of Motor Vehicles reopened its branch offices in the Silver State including Carson City and Reno, which saw brisk business Monday.

DMV is offering a phased-in reopening with limited services to Nevadans for the next 30 days. The opening especially designed for those who have been the most impacted during the closure, such as those with a driver’s license suspension, no valid form of ID or a newly-purchased vehicle with no license plates.

Customers must adhere to social distancing measures, ensuring six feet of physical separation between themselves and others. The staff will be wearing face masks and customers should wear them as well.

Customers should visit the DMV website, dmvnv.com, before visiting an office.

Those heading to DMV should follow the guidelines posted for three general groups:

— Do it online or at a kiosk: It is more important than ever to use the DMV’s alternate services

— It can wait: An automatic extension on expired documents is in effect. Other transactions that can wait include personalized plate orders, new resident licensing and registration and Real ID upgrades

— Be prepared if you do come in: Visit the website, gather all necessary documents and have forms filled out in advance

At the offices in Carson City, Henderson, Las Vegas and Reno, DMV staff is walking the lines outside the offices using these same three steps. Customers who can use alternate services or wait until a later time will be directed to do so.

Customers who can legally drive should avoid visiting the DMV for at least the first 30 days. Any driver’s license or other DMV document that has an expiration date from March 16 through July 14 has an automatic extension. The DMV website has an extension letter motorists can print and present to law enforcement. There is no rush to renew.

Customers who are served may be asked to wait outside in their vehicle until called. The offices may stop accepting new customers each afternoon depending on demand.

The DMV will follow all social distancing guidelines recommended by the CDC and Nevada Department of Health and Human Services. The department will limit the number of people in its buildings, including staff, to no more than 50 percent of the building occupancy limit. Customers will not be allowed to wait inside the offices for any extended period.

Rural offices will allow only 10 customers inside at one time. Rural offices will serve only customers from their local area. Do not drive from Las Vegas or Reno to rural offices.

The DMV has made several refinements to its initial reopening plans based on feedback from the public.

Appointments and driving skills tests are also available beginning June 15. The department staff, brought back to work May 26, has been contacting customers with previous appointments and has been serving vehicle registration customers on a drop-off basis.

Driving skills tests are resuming this week. Skills tests will be administered by appointment only. No stand-by tests will be allowed. To ensure safety, drive examiners will be wearing full personal protective equipment including face shields, rubber gloves and gowns.

The Department of Motor Vehicles has also implemented two new technology services that were in the planning stages prior to the COVID-19 closure.

The MyDMV online services portal, at dmvnv.com/mydmv, now allows motorists to set up an account without using a Social Security number. This enables approximately 60,000 Driver Authorization Card holders to have full access to DMV online services including address changes, duplicate licenses and vehicle registration cancellation. MyDMV also now asks all customers to answer security questions as an added security enhancement.

The second new technology service will benefit walk-in customers at DMV field offices. “Mobile Ticket” will allow customers to check in and join the line by using their cell phones to scan a QR code or entering a web address. Mobile Ticket will send text messages showing the customer where they stand in line, allowing the customer to wait elsewhere, even away from the DMV.